Y110 Privacy Policy — How We Protect Your Data
User privacy is a top priority at y110. This document clearly outlines what information we collect, how it is used, how it is protected, and your rights as a user of our platform in Malaysia.
Effective date: 1 January 2026
Information We Collect
Account & Identity Information
During registration, y110 collects your full name, email address, phone number, and date of birth to verify your account and confirm your age. This information is required to ensure you meet the minimum age requirement and to uniquely identify your account within our system.
We may also request identity verification documents such as a copy of your national ID when required for withdrawal-related identity checks or account security verification.
Device, Browser & Usage Data
When you access the y110 platform, our systems automatically record technical information including your device type, operating system, browser type and version, IP address, pages visited within the platform, session duration, and general navigation patterns.
This data is used to diagnose technical issues, optimise the display for your device, and understand how users interact with the platform for continuous improvement purposes. It is not used to personally identify individuals without additional context.
Payment Information in MYR
Financial transaction information, including records of MYR deposits and withdrawals, payment methods used, and transaction history, is retained to meet financial record-keeping and legal compliance requirements. y110 does not directly store full credit card numbers or complete bank account details in our systems.
Purpose of Information Use
Y110 uses the information collected for the following purposes:
- Account management: Creating, maintaining, and securing user accounts, including password recovery and login verification.
- Service delivery: Enables access to all areas of the platform, including games, Sports Betting, and Live Casino.
- Transaction processing: Verifying and securely processing deposits and withdrawals in RM.
- Fraud Prevention: Monitoring and investigating suspicious activities, account misuse, or any attempted fraud against the platform or other users.
- Customer Support: Handling enquiries, resolving complaints, and providing technical support to users.
- Platform communications: Sends important notifications related to your account, policy updates, or security information.
Y110 will not use your information for third-party marketing purposes without your explicit consent.
Cookies and Session Tracking
Y110 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website or use our app.
Types of cookies we use include:
- Session cookies: Required to maintain your login status throughout an active session. This cookie is automatically deleted when you close your browser.
- Preference cookies: Saves your preferred language and display settings for future sessions.
- Analytical cookies: Helping us understand how users navigate the platform for technical improvements.
You can manage or block cookies through your browser settings, but please be aware that blocking session cookies may affect login functionality and your gameplay experience.
Data Storage & Security
All y110 user data is stored on servers protected by encryption and strict access controls. y110 uses SSL encryption to ensure that data in transit between your device and our servers cannot be intercepted by third parties.
Security measures we implement include:
- Data encryption in transit using SSL/TLS protocols.
- Internal access controls that restrict employees from accessing user data beyond what their role requires.
- Continuous system monitoring to detect any unauthorised access attempts.
- Regular data backup and recovery procedures to prevent loss of information.
Your personal data is stored only as long as necessary to fulfill its collection purpose or as required by applicable laws. After account closure, data will be retained for the minimum period mandated by Malaysian financial regulations before being securely deleted.
Sharing Information with Third Parties
Y110 does not sell, rent, or trade users’ personal data to any third party for commercial purposes. However, in limited cases, user information may be shared:
- Payment processors: Required transaction information is shared with licensed payment processors that handle your RM deposits and withdrawals. These processors are bound by strict confidentiality agreements.
- Legal requirements: y110 may disclose information when required by court order, requests from Malaysian law enforcement authorities, or other applicable legal obligations.
- Fraud Prevention: In cases of suspected fraud or illegal activity, relevant information may be shared with the appropriate authorities.
- Technical service provider: Vendors that assist with the platform's technical operations (such as cloud services or infrastructure support) may process data on behalf of y110, subject to strict data protection agreements.
In all sharing scenarios described above, y110 ensures that recipients adhere to data protection standards equivalent to or higher than our own.
User Rights Over Personal Data
You have the right to request a copy of the personal information y110 holds about you. Requests can be submitted via our customer support email and will be processed within 14 business days, subject to identity verification.
If you find that your personal information in the y110 system is inaccurate or outdated, you have the right to request a correction. Basic details such as your phone number and email address can be updated directly in your account settings after logging in.
You can request the deletion of your personal data by closing your account and contacting our support team. Please note that some data may need to be retained for a certain period to comply with Malaysian financial regulations before being permanently deleted.
Privacy Policy Updates & How to Contact Us
Y110 reserves the right to update this Privacy Policy from time to time to reflect changes in data handling practices, legal requirements, or platform improvements. The latest version will always be displayed on this page along with its effective date.
Users who continue using the platform after changes are published are considered to have accepted the updated policy. We recommend checking this page periodically.
For any inquiries, data access requests, or privacy complaints, please contact the y110 support team at:
- Email: [email protected]
- FAQ: Refer to the frequently asked questions for general information.
- Response Time: Within 3 to 5 business days for privacy enquiries.
All privacy-related communications are handled confidentially and exclusively by authorised personnel.
Further Questions About Privacy?
The y110 FAQ section provides answers to the most common questions about accounts, security, and data privacy. You can also log in or register to access your account settings.